Why now
Using AI calls for a review of applicable obligations, processed data and internal controls, not just the choice of a tool.
AI literacy has applied since February 2025 and certain transparency obligations since August 2026. Annex III high-risk obligations are scheduled for December 2027 and Annex I obligations for August 2028. We assess each system and your role as a user or provider.
Entering personal data from bookings, PMS or CRM into AI tools requires a review of safeguards and legal basis. It affects every company in the group and the data flows between them.
Teams using personal AI accounts with rates, contracts and databases. This can create risks management has not identified.
Relationships with chains, OTAs, tour operators and corporate clients may include data and AI requirements. We review how to address contractual terms.